Parcel Inspection & Damage Claims

To ensure complete transparency and a fair resolution process, we kindly ask customers to carefully inspect their parcel before accepting delivery. If you notice any visible damage to the packaging, please report it immediately to the courier and contact our customer support team without delay.

Once your parcel has been received, we strongly recommend recording a clear, continuous video of the unboxing process. This helps us conduct a thorough and efficient investigation in the rare event that an item arrives damaged or is missing.

Providing an unboxing video allows our team to review the issue quickly and fairly, ensuring that genuine claims are resolved promptly and professionally. This process protects both our customers and our business, and helps us maintain a high standard of service for everyone.

Your trust matters to us, and we are committed to handling every case with care, honesty, and efficiency.