All orders are processed and dispatched within 2–4 working days (excluding weekends and public holidays).

Please ensure that all shipping details are entered correctly at checkout, including the full address, postcode (where applicable), and a valid contact telephone number. We cannot accept responsibility for late delivery, non-delivery, or returned parcels caused by incorrect or incomplete address information.

An order is considered successfully delivered once the courier or postal service confirms delivery at the provided address, including acceptance by any person present at that location.

Parcel Inspection & Damages

We kindly ask customers to inspect their parcel carefully before accepting delivery. If you notice any visible damage to the package, please report it immediately to the courier and contact our customer service team for assistance.

Upon receiving your parcel, please record a clear video of the unboxing process. In the unlikely event that an item is damaged or missing, this video will be required when contacting us so we can review and assist you promptly.

Tracking & Delivery

All orders are shipped with a tracking number, which will be provided once your order has been dispatched. For delivery updates or courier-related questions, customers may contact the shipping company directly using the tracking information provided.

Please note that delivery times are estimates only. While we aim to dispatch orders promptly, we cannot guarantee specific delivery dates and are not responsible for delays caused by the courier, weather conditions, or other circumstances beyond our control.

Incorrect Shipping Address

If you believe you have entered an incorrect shipping address, please contact us immediately via WhatsApp using the contact option available on our website. Fast communication is essential, as address changes can only be made before dispatch.